At SHILPI ONLINE, customer satisfaction is our priority. We understand that sometimes you may need to return a product, and we are here to help.
Products must be returned within 7 days of delivery.
Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
Personalized or custom-made products are not eligible for refunds unless there is a manufacturing defect.
To initiate a refund, please contact our customer support team at:
Email: [email protected]
Phone: +91 907 459 0634
Please provide your order number, product details, and reason for the return.
Customers are responsible for the return shipping costs unless the product is defective or the wrong item was sent.
We recommend using a trackable shipping service to ensure your return reaches us safely.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund with 2 days.
Approved refunds will be credited within 7-10 business days to your original method of payment..
Shipping charges (if any) are non-refundable unless the return is due to our error.
If you receive a damaged or defective product, please contact us immediately with photos of the issue.
We will arrange for a replacement or full refund, including any shipping charges. The replaced product will be shipped within 2–3 days after we receive the returned item and will be delivered within 5–7 business days
Currently, we do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired product.
Orders can be canceled within 24 hours of placement. After this period, cancellation requests may not be processed as the order may already be in fulfillment.Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund with 2 days.